- Shipping & Returns -
We accept Visa, Mastercard, American Express, Discover, and Diners Club credit and debit cards.
Everything Balm, Natural Sunscreen and Natural Lip Cream will be shipped from Japan. Black Bee Soap will be shipped via USPS from our warehouse in the US. Please note, if you purchase Black Bee Soap and other products together, your order will be shipped separately.
Orders are typically processed for shipping within 1-3 business days. The delivery typically takes 5-8 business days for Everything Balm, Natural Sunscreen and Natural Lip Cream, and 1-3 business days for Black Bee Soap.
If your order is delayed due to a backorder, you will be notified via email.
There will be no additional shipping cost for orders shipped to an address within the US.
You have 7 calendar days to return an item from the date you received it if The item is damaged when you received.
Your item must be unused and in the original packaging to be eligible for a return.
Please contact us within 7days with the following information;
· Email Address
· Order Number
· Name of the product and quantities of items you would like to return.
· Details of the damages on the product
· Pictures that shows damages or defects on the product
We will email you regarding how you can ship the product back to us.
If you are returning the product for a reason other than damage to the product when receiving it, you will be responsible for your own shipping cost.
We do not accept returns on a product purchased through a third party. Please contact them directly regarding their return policy.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment.)
You will receive the credit within a certain amount of days, depending on your card issuer's policies.